Frequently Asked Questions
Everything you need to know about shopping with Elka Collective.
What is your standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
What is your return policy for online orders?
You can return full-priced items within 30 days of purchase for a refund or exchange, provided they are in original condition with tags attached.
How do I care for my Elka Collective garments?
Each piece features a specific care label. Generally, we recommend a cold hand wash or dry cleaning for our premium wool and silk blends to maintain their longevity.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order once it has been placed?
As we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order is confirmed. Please refer to our returns process if you need to send an item back.